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  jamieparr3 · Member · Feb 17, 2025 at 1:39 pm

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  I struggling I purchased an have a receipt for a wordpress premium subscription under another account see link – https://jparr0e6879ecb3.wordpress.com/

  I have tried multiple times to recover my password but no link arrives! I also have a receipt from my bank the wordpress reference appears as [REDACTED] reference [REDACTED] paid [REDACTED].

  as I only have a 7 digit reference not 10
  the recovery form doesn’t work.

  very irritating and I am stuck in a look.

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  staartmees · Member · Feb 17, 2025 at 2:09 pm

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  When that purchase is under that other account, you must log out from current and log in again to the account that made that purchase. The reference is not the Transaction ID! You must use the Transaction ID as described at https://wordpress.com/support/account-recovery/#verify-your-account-ownership

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  synora10 · Staff · Feb 21, 2025 at 4:12 pm

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  Hi there @jamieparr3!
  
  We’ve emailed you regarding your account recovery issue. Feel free to reply to that email and we’ll continue assisting you there. Cheers!