Uncertain what email address is connected to site & account
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Hello, I am unsure how to get into the controls for the site found at the-hamiltonian.com. I created this site under one email address but it seems like I transferred ownership over to another email address… I essentially don’t know what login the site is connected to.
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Hi there!
I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
You can look for help at the community forums here: https://wordpress.org/support/forums/
http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.
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My receipt for WordPress Premium seems to be from WordPress.com, and that suggests that my site is hosted on WordPress.com — if not, I’m pretty confused. If you pay for a WordPress premium account and some non-Wordpress entity hosts your website, how do you find out who is hosting? I have no contact with or knowledge of the host for the website https://the-hamiltonian.com/
Receipt ID: 42319735
Transaction ID:[redacted] -
Ah, you had mentioned https://hamiltonian.com, which is not hosted here. But https://the-hamiltonian.com is, it’s just under another account.
I have redacted the transaction ID as that’s private information. Can you log out and log back in using the email address associated with that account?
If you can’t, can you enter that ID into the form mentioned here?
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