Unclear payment deduction
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Hi team, Someone from your wide rage of services deducts money from my credit card, I cancelled all my subscriptions everywhere for any wordpress. But this one I can’t find anywhere.
Can you please help!
It appears as [REDACTED]Thanks
The blog I need help with is: (visible only to logged in users)
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Howdy,
It looks like that charge was for the renewal of the angelinadavydova.photos website plan and domain registration.
The issue is that the WordPress.com user account you are posting from is not the owner or admin of that site. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to see the upgrade purchase.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
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