undefined is not an object (evaluating 'n.headers.get')

  • Unknown's avatar
    styleupmarket · Member ·

    Hi! I’ve just tried to upload an image into a post and am getting the following error:

    undefined is not an object (evaluating ‘n.headers.get’)

    It was all working fine last night. When I try and upload the photo through the Media Library, I get this error:

    Post-processing of the image failed likely because the server is busy or does not have enough resources. Uploading a smaller image may help. Suggested maximum size is 2500 pixels.

    The image is a jpeg and only 430 KB, so the size should not at all be a problem.

    Please help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    styleupmarket · Member ·

    Seems to possibly be a Safari issue as I’ve just been able to add to the post through Firefox. Anyway to fix this with Safari?

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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