undi site URL change

  • Unknown's avatar
    iankerry · Member ·

    Hi

    Made a stupid mistake on a friends wordpress website.

    Changed the url to something different and now can’t get back in.

    Have been searching for 2 hours and nothing suggested seems to work.

    we have no cpanel – not FTP access (tried filezilla but wouldn’t let me access files).

    The only was we can undo this mistake it seems is to try and login back into the site anchorponyshow.co.uk (the change we tried to make was to take out the word pony!).

    Does anyone have any suggestions?

    have tried thnigs like http://codex.wordpress.org/Changing_The_Site_URL
    but we can access any php files as we can’t login.

    Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    danielancines · Member ·

    Hi there!

    If you changed your WordPress.com site address I’m afraid you’ll not be able to change it back. If you change your custom domain name, you have to reactivated it again and map to your site.

    Regards.

  • Unknown's avatar
    iankerry · Member ·

    Hi Daniel

    thanks for trying to help in my hour of need.

    I went to settings – general settings – then changed wordpress address and siteurl address as stated in this article:
    http://www.inmotionhosting.com/support/website/wordpress/wordpress-changing-the-site-url-and-home-settings

    Does this mean there is no way back?

    Thanks

    ian

  • Unknown's avatar
    danielancines · Member ·

    In this case, I’ll tag this thread for the staff help you, maybe them could change it back.
    Tag: modlook.

    Regards.

  • supernovia · Staff ·

    Hi @iankerry, unfortunately we can’t undo URL changes. There should have been some warnings along those lines.

    If you kept the old address, you can export and import the content back to the old site.

  • Unknown's avatar
    iankerry · Member ·

    Hi Daniel and Supernovia,

    I find it hard to believe that a simple change of something on my site, could have such a catastrophic effect, with no warnings which means I lose the whole site.

    I can’t export and import because I can’t even get into the account anymore. If I could get into the account I could change things back again.

    Is there really nothing to be done?

    Thanks, in desperation.

    Ian

  • supernovia · Staff ·

    There really isn’t or we would certainly do it. We do show warnings because of that. I wish I could do more.

  • supernovia · Staff ·

    Oh! @iankerry

    This isn’t on our servers? Okay. You actually can fix that .. hang on

  • supernovia · Staff ·

    Okay. So to clarify, WordPress.com is a service that hosts a lot of sites. When you change the URL here on our servers and do not keep the old address, it affects too many things and cannot be undone.

    This site is your own WordPress.org installation, though. Or your friend’s, anyway. While it’s totally up to them to maintain it, if they can get into their database or PHP files, it’s solvable. You have the answers in that link. Please note this is at their own risk, and it’s always a good idea to backup first.

    If you can’t access those files and what not, ask the host ( clook.net ) if they can help with those steps. Or they may be able to restore a backup they’ve made.

    For more help, you’ll want to post in the correct forums at wordpress.org/support — that way folks won’t have any confusion regarding you not being hosted here with us. More info here:
    https://en.support.wordpress.com/com-vs-org/

    I hope that helps!

  • Unknown's avatar
    iankerry · Member ·

    Thanks Supernovia, appreciate your email.

    I’ll take on board what you say and see if i can fix it!

    many thanks, have a good weekend.

    Ian

  • supernovia · Staff ·

    You too, @iankerry!

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