Undue charge

  • Unknown's avatar
    carolinaposh · Member ·

    Hello, I was charged $79 dollars, however I’ve canceled my website and all forms connected with it in January 12th 2023. How can I receive my money back?

    Self-declared URL: 50 West 34th Street
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Let me help you sort this out.

    First, I want to make sure that those charges are associated with WordPress.com. To check that, please fill out the form below.

    Why was I charged?

    If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

    https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

    Please do not post any transaction details in this public forum. Use the form I linked above.

    After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

    Let me know if you have any other questions, and I’ll be happy to help.

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