unexpected charge

• 

  stellarnorthmusic · Member · Jan 26, 2015 at 5:10 am

  • Copy link
  • Add topic to favorites

  I was just notified by email that I would be charged 99.00 tomorrow.
  I want to cancel this transaction as I never approved it in the first place
  please advise asap
  julien
  [removed by staff]

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Jan 26, 2015 at 7:24 am

  • Copy link

  If you are logged in with the username account that signed up for the Premium Bundle trial, you can go to WPAdmin>Store>My Upgrades and cancel the Bundle directly. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If that doesn’t work for you, please post back here and someone will tag this for Staff assistance.

• 

  stellarnorthmusic · Member · Jan 26, 2015 at 5:00 pm

  • Copy link

  I have no plan whatsoever in any of my accounts.please advise

• 

  timethief · Member · Jan 26, 2015 at 5:01 pm

  • Copy link

  Hi there,
  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

• 

  justjennifer · Member · Jan 27, 2015 at 7:41 am

  • Copy link

  Hm, it is a bit odd that you would get an email from WPcom as though you had signed up for the Premium Bundle.

  in any of my accounts

  Do you maybe need to be logged in with a different account?

• 

  shawnajroberts · Member · Jan 30, 2015 at 12:03 am

  • Copy link

  Hi there!

  Sorry for the delay. Do you see a charge on your account? Can you tell me the name on the card that was charged and the date of the charge so I can take a look at our records?