Unexpected payment

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  jmoravec9 · Member · Aug 15, 2022 at 1:39 pm

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  Hello, few days ago i looked in my bank account and there was money torn down from my bank account that i didnt expect and i dont know from? Can you tell me it by the screenshot or by the identification? Identificator: 10527314890 It was from wordpress.. thank you

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Aug 15, 2022 at 4:14 pm

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  Hi,

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. If the charge was from WordPress.com, this typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.