Unfair charge on domain

• 

  cybilcameron · Member · Feb 25, 2021 at 8:24 am

  • Copy link
  • Add topic to favorites

  Hi there!
  I requested to un-cancel my domain (which originally cost me 198 SEK) and was charged 198 AMERICAN dollars. This can’t be right. Please adjust this charge immediately or else refund that charge since there was no information that the charge would be of this price!
  Thank you!

• 

  staff-doublebassd · Staff · Feb 25, 2021 at 2:17 pm

  • Copy link

  Hi @cybilcameron,

  We sincerely apologize for this mix-up. I just refunded the $198 back to your account and you should see reflected on your bank account in 7-10 business days. We have a staff reaching out to you via email as well. Please let us know if you have any questions about this with them.

  Thank you.