Unhelpful Support

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  tracysdaftcells · Member · Apr 3, 2018 at 2:26 pm

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  In response to the poor support and truly unhelpful replies to my valid queries with regards to my account I am closing my account completely. My suggestion is that your support staff actually answer questions provided through this platform. Saying we already answered your questions when it in fact was not answered in any way previously is a very poor response. Exact wording provided to me was ‘We have already replied to you in https://en.forums.wordpress.com/topic/spam-emails-2.
  Please do not create new threads if you already have an open thread where you are being helped’ No my question was not answered in a previous response at all, which is why I was asking again. Poor support and poor responses!

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Apr 3, 2018 at 2:50 pm

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  You’ve received two replies from Staff, one in your original thread at https://en.forums.wordpress.com/topic/spam-emails-2?replies=5#post-3088889 and another in your second thread which you quoted above. Opening new threads on the same topic makes it more difficult to track progress on an issue which is why you were directed to your original thread.

  Questions from users without a paid upgrade plan are routed to the community forums where helpful volunteers and Staff may reply. Here are our current support options: https://en.support.wordpress.com/help-support-options/

  If you wish to permanently delete your WordPressdotcom site, please follow this guide: https://en.support.wordpress.com/delete-site/ which I note you have done on tracysdaftcells.wordpress.com

  To deactivate your account, please follow our support guide to deactivating your account at https://en.support.wordpress.com/account-deactivation/

  Let us know if you have any other question about this.

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  staff-zinnia · Staff · Apr 3, 2018 at 4:44 pm

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  Hi Again –

  I am going to also refer to what I said in the other thread.

  Here: https://en.forums.wordpress.com/topic/spam-emails-2?replies=7

  Understandably, it is annoying, but you can simply ignore these invitation. I would suggest setting up a filter with in your email program that just dishes them directly to a folder or even the trash.