Unidentified Purchase

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  petiteslifenouveau · Member · Dec 22, 2020 at 8:25 pm

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  Hi, I didnt make any purchase in WordPress yet my card balance got cut of 66$ from WordPress, I am not sure why I am getting this? May I request for a check and refund. I never did any purchases in WordPress ☹ Please check if someone else is actually using my card

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  ryrhino00 · Member · Dec 23, 2020 at 4:12 am

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  Hi,

  Please use this tool to find out about the charges.

  https://wpchrg.wordpress.com

  You can also contact WordPress.com billing.

  https://wordpress.com/support/contact/?whywasi=charged

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  kokkieh · Staff · Dec 24, 2020 at 8:30 am

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  Hi there,

  The account you used to post here has never bought anything from us, and we don’t have any card on file for you. If you’ve been charged by us, it’s for a site in a different account.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ as explained above – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

  You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

  
  @ryrhino00, please tag all billing-related questions for staff, as we ask in the volunteer guidelines at https://en.support.wordpress.com/wordpress-com-volunteers/