Uninstallation

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  squirreltreeresort · Member · Oct 22, 2020 at 7:50 pm

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  Hello, Just signed up with Hostgater and I am having this problem:

  ‘An installation already exists at https://thesquirreltreeresort.com as per our records. To re-install the application please uninstall the existing installation!’

  Please advise and thank you

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  staff-mckluskey · Staff · Oct 23, 2020 at 8:23 am

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  Hi there!

  Since your site is not hosted with WordPress.com (it is a site using the open-source WordPress software, from WordPress.org, but hosted with Hostgator), you’ll want to reach out to them directly about it or write on the community forums: https://wordpress.org/support/forums/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.