unintentional unwanted subscription

  • Unknown's avatar
    stefanovip · Member ·

    the plan was sign up and the following payment processed ID invoice : [redacted] transaction Id : [redacted] I cannot find out what account did authorise this transaction on my credit card, I can’t ask for a refund and I can’t even manage my subscription plan in order to unsuscribe. If I try to sign up with the email where I’ve received the payment notification I cannot have access and I cannot recover password. It looks like a fantastic autommatic machine to get payments but not to manage accounts… I don’t even make any use of jetpack it is not installed on my websites.

  • Unknown's avatar
    staartmees · Member ·

    You can check your charge at https://wpchrg.wordpress.com/.
    I tagged this with modlook so Staff can remove the transaction ID and invoice ID.

  • fstat · Staff ·

    Hi there,

    That renewal is about the Personal Jetpack plan for http://www.manipulateurs-au-travail.fr. I see that you have already canceled that plan and I have issued you a full refund.

    Let me know if there’s anything else I can do for you. I’m happy to help.

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