unknown Admin registration – website down

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  timschaeffer1 · Member · Mar 22, 2021 at 7:41 am

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  Hello,

  unfortunatly, there is a automatic new registration in our admin-dashboard. as soon as the registration from this unknown user happens, our website will shut down or redirects to some other side.

  I´ve deleted nearly all plugins, wordpress is on the newest version.

  Does someone has a solution?

  Thanks in advance – Tim

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  aleone89 · Staff · Mar 22, 2021 at 10:14 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  timschaeffer1 · Member · Mar 23, 2021 at 7:26 am

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  Hello,

  yes I can confirm. http://www.reputatio.com

  thank you so much in advance.

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  staff-mckluskey · Staff · Mar 23, 2021 at 7:39 am

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  Hi Tim,
  I’m afraid we won’t be able to help because your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.