Unknown Bill

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  lukeashworthprotected · Member · Mar 25, 2021 at 1:15 pm

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  Hi,

  I have just had £240 taken from my account from WordPress (your ref: Bx8gmq1pt4) but I can find no record of what this is before, or the account to which it refers. Please ccan someone advise me on what to do?

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  staff-ozmodiar · Staff · Mar 25, 2021 at 3:18 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  lukeashworthprotected · Member · Mar 25, 2021 at 3:20 pm

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  Thank you very much for the fast response. I shall look into these options! Much appreciated 🙏