Unknown Charge/Bill

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  jakobhostetler · Member · Sep 29, 2022 at 12:35 am

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  Hi WordPress Team,

  I was just charged 307.60 dollars by WordPress. I do not know why I was charged this and would like it taken off my card.

  Please help me.

  Thank you,
  Jake

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  olumite007 · Member · Sep 29, 2022 at 2:09 am

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  Hello there,

  You can know about your charges here:
  current purchases -> https://wordpress.com/me/purchases
  
  billing history -> https://wordpress.com/me/purchases/billing
  
  Also, You can cancel any purchase/renewal and get refunded (if the cancellation was done inside the refund window: 14 days for annual plans and 96 hours for domain names) by following these steps:
  
  1- Go to Manage Purchases here: http://wordpress.com/me/purchases.
  
  2- Click on the product you want to remove (i.e. your plan).
  
  3- Click on the Cancel Subscription and Refund button.
  
  4- Follow the prompts.
  
  Redo the operation for your domain name too.
  
  Please check our detailed guide here about how to do that step by step: https://en.support.wordpress.com/manage-purchases/#removing-purchases.
  

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  staartmees · Member · Sep 29, 2022 at 5:35 am

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  If you don’t know what a billing is about, you can check it yourself at https://wpchrg.wordpress.com/