Unknown Payment

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  clangoulantphotography · Member · Aug 19, 2018 at 1:29 am

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  I just had money debited from my account by wordpress but am unsure why. I have no sites set up with you that I pay anything for. Please help!

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  ravichahar · Member · Aug 19, 2018 at 2:09 am

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  Hey clangoulantphotography,

  I have tagged the “modlook” tag to get the staff’s assistance. Please wait for a while until a staff member checks your account.

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  justjennifer · Member · Aug 19, 2018 at 6:59 am

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  Hello there, not Staff, however, if you don’t see this charge in your account’s Manage Purchases/Billing History at https://wordpress.com/me/purchases you can also check on our billing website at https://wpchrg.wordpress.com

  Let us know if you need further help with this after visiting those pages and, if so, the website address for which you were charged. Thanks.

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  gemmacevans · Member · Aug 19, 2018 at 11:55 am

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  Hi clangoulantphotography,

  I’ve checked the account you are currently logged in to and there are no recent charges listed there. If you are unable to find information about the charge on https://wpchrg.wordpress.com, just reply here and I’ll be happy to look into this for you.

  Please don’t post any transaction IDs here as these forums are a public place.

  Thanks!