Unknown Payment Charged – Help Needed

  • Unknown's avatar
    samswkhoury · Member ·

    I was charged £52 on 24th January for which there is no record on my account and which, to the best of my knowledge, I never authorised. Please could you provide instructions as to how to claim a refund and to have my card details removed from any WordPress payment databases.

  • staff-totoro · Staff ·

    Hi there,

    Is it possible you made your purchase under a different login? I don’t see any charges under the account you are logged into currently: https://wordpress.com/me/purchases/ 

    Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

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