Unknown payment from credit card

  • Unknown's avatar
    kazazakka · Member ·

    I am not able to find out which WordPress account I used for year subscription, which I want to discontinue and refund. It wasn’t this account with purchases.
    What should I provide to carry on with the case? Thx

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, Head over to https://wpchrg.wordpress.com and enter the charge information there in the secure site. If the charge isn’t found, you’ll be given the option to contact the billing team directly from there.

    If you are still having an issue with this please post back here and let us know but don’t post sensitive financial or personal information here in our public forums.

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