Unknown purchase

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  stephxdove · Member · Jan 31, 2022 at 11:07 am

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  Today I found a purchase of £137 from my account which I haven’t authorised. I have no recollection of doing this and last purchases was 2 years ago please contact me ASAP

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 31, 2022 at 11:24 am

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  You can check that charge at https://wpchrg.wordpress.com/

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  stephxdove · Member · Jan 31, 2022 at 11:36 am

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  Thank you! I’ve checked it, there is a receipt but when I go to my account to look at it there I no receipt so I’m a bit confused

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  staff-sheva · Staff · Jan 31, 2022 at 6:44 pm

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  Hi @stephxdove,

  Looking at your account, I don’t see any upgrades, past or present. Was this for another site hosted on WordPress.com? If yes, what’s the site address?

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  stephxdove · Member · Jan 31, 2022 at 6:55 pm

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  Hey! Yeah it’s for another site called donncha12.Wordpress.com. The site is private though and I have no idea how they would have been able to use my details for this purchase

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  staff-blorbo · Staff · Jan 31, 2022 at 6:58 pm

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  That is odd, I’m sorry about that!

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com