Unlock Domain
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I need assistance unlocking my domain and transferring back to wix. WordPress support failed to assist with this issue correctly when I asked to halt the domain transfer, so now I need to unlock the domain and get the authorization code for wix.
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Hello there,
Many thanks for reaching out.
Are you referring to exppuravida.com?
This will help to determine next steps.
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Hello,
Thank you for your assistance!
I am referring to exppuravida.com, yes. Wix is saying it’s not owned by them right now and so I have no access to my business email address as well as the site.I am just trying to reconcile this issue of getting that domain back over to Wix until I can find a better than website solution for my business.
Thank you! Have a wonderful day.
Best,
Joshua Michael -
Thanks for the additional info. According to our records you cancelled the domain exppuravida.com on March 19th, along with deleting both of your WordPress.com sites and refunding any recent renewals.
To clarify, when a domain is cancelled in this way it is sent back to the registry to be prepared for resale to the public. Because of this the domain is no longer under our control, and is currently in it’s 80 day “redemption period” as explained here: https://wordpress.com/support/domains/domain-expiration/#redemption-period
Because the domain is no longer under our control, we must ask the registry to return it to us, and there is a $80 fee for doing so. This fee is not one we are able to waive for any reason, and must be paid to recover the domain.
Please check your inbox for the invoice we just sent, which will include a link to pay for the late renewal (redemption) of exppuravida.com. After you make payment please return here to let us know so we can take the next step of recovering the domain.
IMPORTANT: We do not know to recover the domain unless you let us know you have made payment, so please be sure to come back here and update us, thanks!
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Thanks for confirming.
I have sent one last email, this is asking you to verify that we have your contact info correct for your domain. Please locate and act upon the link in this email and it will finalize adding it back to your account and setting it to active status.
Once the domain is active it can be connected to Wix by following the steps here: https://support.wix.com/en/article/connecting-a-domain-to-the-wix-name-servers
Let us know what the “Domain name servers” are for your Wix account (by following the steps at the above link) and we can get those added to your domain settings on this end so that it connects.
Thanks for the additional info!
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Hello,
These are the old nameservers & the new, respectively, below!
ns1.emailverification.info > ns4.wixdns.net
ns2.emailverification.info > ns5.wixdns.netBest,
Joshua -
Hi again,
Were you able to verify your domain contact info (new email in your inbox) as mentioned here?
I have sent one last email, this is asking you to verify that we have your contact info correct for your domain. Please locate and act upon the link in this email and it will finalize adding it back to your account and setting it to active status.
I am not able to update nameservers until you verify your domain ownership, so let us know if you have any trouble spotting the email we sent. Thanks!
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Hello,
The contact email for the domain is (email visible only to moderators and staff) & the backup is (email visible only to moderators and staff).
I did see the other email, I must have misread part of it. I apologize!
Thank you!
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Hello,
I was wondering if someone can follow up on this ticket?
Thank you for your help, I really appreciate it!
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You still have not clicked the verification link in the verification email that was sent.
I have sent the email again, please click the verification link.
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Excellent, now that the domain is verified, you can change its name servers by following the steps at https://wordpress.com/support/move-domain/change-name-servers/
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