Unlocking File Editor
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My AdSense code changed and now I have to update it on the header of my webpage. The file editor under appearance is locked and says: You need to make this file writable before you can save your changes. See Changing File Permissions for more information.
From what I read, I need to go into FileZilla and change something around to unlock my file permission. However, I can’t ftp into FileZilla at all. It doesn’t recognize my login information.
My webhosting is from wordpress. I would appreciate the help. I put in a request and have not heard back from customer support. Any advice would be greatly appreciated.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host wintersknight.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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