Unlocking my domain

• 

  jcdivet · Member · Aug 25, 2020 at 3:01 pm

  • Copy link
  • Add topic to favorites

  Hello.
  A few days ago I sent you an email concerning the unlocking of my domain. I did not have any answer. Is this normal? This is the message I sent you.

  I would like to transfer my domain. I went to my My Domains dashboard -> Spotjardin.com -> Domains -> Manage all your domains. I clicked on spotjardinmonsitr.com. Then I clicked on Transfer a domain -> I clicked on Transfer to another registrar. On the page that opens it says « Your domain is unblocked and the privacy protection has been disabled in preparation for the transfer.

  We have sent the transfer authorization code to the domain name registrant’s email address. You need to provide your new registrar with your domain name and transfer code to complete the transfer process. « The code received does not work. What should I do? Have a nice day !!

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Aug 25, 2020 at 8:31 pm

  • Copy link

  Hi –

  Thanks for writing to u about this. When you say the code does not work, is there an error message? We can work on regenerating a new code for you, but I want to make sure the issue is on our side of things first. If you’re able please ask the registrar you are transferring in to if they know what the problem is.

• 

  jcdivet · Member · Aug 26, 2020 at 7:41 am

  • Copy link

  Hello
  Indeed I had this error code “Invalid authorization code”. I sent the code to the registrar where I would like to transfer my domain. They had the same problem as me with this same “Invalid authorization code” error message Have a nice day !!

• 

  kokkieh · Staff · Aug 26, 2020 at 11:14 am

  • Copy link

  Hi there,

  I’ve reset the auth code for your domain. Please check your email for the new code.

• 

  jcdivet · Member · Aug 26, 2020 at 3:03 pm

  • Copy link

  Hello.
  The new code I sent to my new host is still invalid. Here is his answer below

  Hello,

  Thank you for your comeback.

  I see that the code is indeed still going up as invalid.

• 

  staff-blorbo · Staff · Aug 26, 2020 at 6:26 pm

  • Copy link

  I have sent a new code, it’s definitely valid.

  If it’s rejected again, please ask the receiving registrar to elaborate.

• 

  jcdivet · Member · Aug 26, 2020 at 6:34 pm

  • Copy link

  This is the same code you send me. it would surprise that it passes. Finally I will ask him to contact you.

• 

  staff-blorbo · Staff · Aug 26, 2020 at 7:09 pm

  • Copy link

  It’s definitely valid from our end, and we’re having no other issues with domain transfers today, so perhaps ask them to elaborate on why it’s failing.