Unnable to access my site. User name is not recognized after resetting my site

  • Unknown's avatar
    garyhiller · Member ·

    Can you reactivate my site ? Thanks!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    You should reach out to your host Namecheap for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you here. Hopefully, they also have a backup of your site before the site reset so they can restore your content.

    I hope that helps!

  • The topic ‘Unnable to access my site. User name is not recognized after resetting my site’ is closed to new replies.