Unreachable

  • Unknown's avatar

    Hello,
    My site (eastbrookartisan.com) is giving me trouble and I can’t seem to login to trouble shoot, days too many redirects and clearing cookies didn’t help. I think it’s a problem with woocommerce. I got an email about that plug-in having a problem last week. I don’t even use it.
    And if woocomerce isn’t the culprit could you let me know if you see a different problem? I’m totally at a loss.
    Thank you!

    Site: http://www.eastbrookartisan.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Hi there!

    The issue with WooCommerce was security-related, so it wouldn’t give you any trouble on the front end.

    Your site is using the open-source WordPress software (from WordPress.org) but it’s hosted with Dreamhost, so we won’t be able to help you here.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/.

    You can look for help at the community forums here: https://wordpress.org/support/forums/.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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