Unrecognized credentials (username and password)

  • Unknown's avatar
    madibwebb9f98fd6ca · Member ·

    Hello,

    I manage the following site: https://veshka-performance.com/

    Since yesterday, it has been impossible to log in.

    – it does not recognize my login (Vladiveshka or (email visible only to moderators and staff))

    – when I ask for a new password, I receive a link in my mailbox and this link is never valid

    I tried to open the link on other computers but nothing works, the new password sent after reset doesn’t work!

    How can I get back my access to my site? Knowing that there is obviously a problem with a plugin since the following argument is displayed on the homepage :

    Warning: Invalid argument supplied for foreach() in /homepages/19/d741774041/htdocs/clickandbuilds/VESHKAPERFORMANCECOACH/wp-content/plugins/auxin-elements/includes/elementor/class-auxin-elementor-core-elements.php on line 761
    Unable to connect to the administration panel, I cannot solve this problem, and it is displayed on my site since yesterday!

    Thank you in advance for your revert

    Cheers

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the plugin mentioned in that error message directly for help with this.

    https://wordpress.org/support/plugin/auxin-elements/

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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