Unrosolved issu

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  bolivardoceane · Member · Sep 29, 2021 at 12:37 pm

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  Hello, I have not heard from any further help so that I can access the premium subscription payment validation

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Sep 29, 2021 at 2:59 pm

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  Hello there,

  I can’t see any further support requests open from this account.

  That said, I’ve checked out the account and I can’t see any hindrances with being able to make a purchase.

  What error messages are you seeing exactly?

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  bolivardoceane · Member · Sep 29, 2021 at 4:25 pm

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  the message tells me at the time of validation that there is an error that the payment has not been made and to try with another card

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  bolivardoceane · Member · Sep 29, 2021 at 4:56 pm

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  It marks me exactly, “The transaction was declined. Please try another card.

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  staff-doublebassd · Staff · Sep 29, 2021 at 5:40 pm

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  Hi there,

  Yes, I see the multiple credit card declines on our end. The only message we’re receiving is Your card was declined. Assuming everything else about your account looks fine (no insufficient funds, etc), I would touch base with your bank and make sure they are not blocking the payment for some reason. Since it is a major debit/credit card, we should be able to accept it on our end.

  Please let me know if you hear anything from them.

  Thanks!

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  bolivardoceane · Member · Sep 30, 2021 at 2:26 pm

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  I contacted my bank they confirmed to me that they had no problem, is there another way possibly to pay the contribution, by check or by transfer?

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  staff-doublebassd · Staff · Sep 30, 2021 at 3:40 pm

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  Hi there,

  With a few exceptions depending on the country you’re from, we accept major credit cards, PayPal, Google Pay, and Apple Pay. Do you happen to have one of those other options?

  If not, let me know, and I will see if we can send you a manual payment via email and if your card is able to be processed that way.

  For information on the forms of payment we do accept, please visit:

  Payment Methods on WordPress.com

  Thanks,

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  bolivardoceane · Member · Sep 30, 2021 at 3:44 pm

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  Nah I only have the credit card, if possible make the payment by check or transfer

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  staff-doublebassd · Staff · Sep 30, 2021 at 4:07 pm

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  We do not accept those methods, unfortunately. I’ll send you a manual payment to see if works.

  However, before I do that, your account currency is currently set to EUR. Is that the currency that you are trying to use to purchase the upgrade? I know that we sometimes have problems processing subscriptions whenever the user is trying to purchase from a different country or with a card that isn’t the same as the currency that is set under their account.

  Let me know if the currency is correct – if not, I can change the currency to confirm that was the issue. Otherwise, I’ll send over the manual payment.

  Thanks!

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  bolivardoceane · Member · Oct 1, 2021 at 1:23 pm

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  yes this is the currency I use to validate the payment

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  aleone89 · Staff · Oct 1, 2021 at 3:14 pm

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  Hello there,

  As above, we’ve reached out via email and sent a manual payment request via email.

  Please be sure to check any spam inboxes that maybe in place.