Unseen YouTube videos

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  ellenhennry · Member · Jul 8, 2023 at 9:36 am

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  We publish a newsletter once a month that includes a YouTube video that has been included with the YouTube shortcode.

  Now that I’ve gone back and read these entries, the embedded video isn’t there. The mouse cursor changes as you move it over the empty space where the video should be, suggesting that you can click on something. as you do, the video begins to play and you can hear it, but you can’t see it.

  Here is a post that exemplifies this behavior.

  Only Chrome appears to have issues with this. Just tested Chrome on a different laptop, and it exhibits the same problem. I also tried Opera and IE on the same machine, and they all work properly.

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 10, 2023 at 4:39 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host tvancedpro.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

  

  Import using Move to WordPress.com

  in WordPress.com Support

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  The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

  Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

  Thanks!