Unsightly black border appearing at the top of the video

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  contactability · Member · Nov 22, 2013 at 3:26 am

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  Hi there,

  I have a border appearing at top, after black bars disappear, and light grey at bottom.
  It’s here:
  http://www.contactability.com.au/contactability-explainer/
  But last time I loaded video : http://www.contactability.com.au/visa-small-business-awards/

  It was fine.

  Thanks for your help,
  Belinda

  The blog I need help with is: (visible only to logged in users)

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  kardotim · Member · Nov 22, 2013 at 6:13 am

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  I took a look and everything is working properly. Can you please try clearing out your browser cache?

  Do you also encounter this issue in a different browser? for example Firefox or Safari?

  Looking forward to your reply.

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  contactability · Member · Nov 26, 2013 at 6:11 am

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  Hi,

  No! it’s not on Safari, only Firefox! I’ve cleared the cache but it’s still there, also, I just created another thread to ask about the bad quality of the video. The loaded video is very sharp yet the embedded video is very fuzzy.

  See the video link: http://contactability.files.wordpress.com/2013/11/contactability_cta01.mov compared to on the page: http://www.contactability.com.au/contactability-explainer/

  What can we do to keep the quality.

  Thanks!

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  kardotim · Member · Nov 26, 2013 at 9:20 am

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  Could you send us a screenshot of the page where you’re seeing this? You can upload the screenshot to your blog’s media library.

  For better quality you can enable the ‘Display higher quality video by default.’ option at https://contactability.wordpress.com/wp-admin/options-media.php

  Looking forward to your reply.

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  contactability · Member · Nov 26, 2013 at 11:13 pm

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  Yes, thanks, here is the link to the screenshot: http://wp.me/a3iMLy-9

  OK, have checked display higher quality video by default, but when I view the actual video link, even at full screen, compared to the preview link in full screen or small, it looks very fuzzy.

  Thanks again,
  Belinda

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  contactability · Member · Nov 27, 2013 at 10:52 pm

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  Hi again,
  Hoping you might have a solution for me?

  I was wondering whether the video might need reloading, but viewing it through the link you can see how sharp it is:

  See the video link: http://contactability.files.wordpress.com/2013/11/contactability_cta01.mov compared to on the page: http://www.contactability.com.au/contactability-explainer/

  Thanks

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  kardotim · Member · Nov 28, 2013 at 5:47 am

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  Do you also encounter this issue from a different computer or mobile device? If that doesn’t help you could try re-uploading the video and see if that makes a difference.

  Thank you!