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  headingsouthwithsully · Member · Jan 9, 2022 at 9:59 pm

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  I unsubscribed to wordpress a year ago and they are still charging my card. How can I get them to stop?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 10, 2022 at 5:16 am

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  Hi there,

  You cancelled three domains with us in June and August last year. But you never cancelled the Personal Plan that was also on your account, and that’s what renewed on 20 November.

  You could have cancelled that for a full refund from the Purchases page at https://wordpress.com/me/purchases, but instead of doing that or contacting support to ask for a refund, it appears you disputed the charge with your bank. Doing that causes the payment to be frozen pending an investigation, making it impossible for us to refund you until the dispute is resolved.

  https://wordpress.com/en/support/payment/chargebacks/

  I’m forwarding your issue to our billing support team. They will follow up with you via email to advise you of the next steps to get this sorted out.

  We’re not able to help with this in the public forums, so I’m closing this thread to further replies.