unsubscribe or remove auto billing

  • Unknown's avatar
    markallenvalido · Member ·

    I want to remove the auto bill on my account on the website indicated above. I want to remove all subscriptions whatsoever on my account including domain. I was trying to navigate it on your website and it is not visible anywhere, even try to search on how to do it, but no good instructions out there. seems it is always different. Your fast reply is highly appreciated. Thank you

    Best regards,
    Mark Valido

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • staff-ozmodiar · Staff ·

    Hi,

    What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

    I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

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