unsuccessfully trying to update payment info for WP domain mapping subscription

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  lisajoholtby · Member · Dec 28, 2021 at 12:56 am

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  Question for WP staff: have had my WP website since 2017 and am happy to pay my bill, but I can’t access payment history/update card info. When I log in with my name, the account says I have no WP website or payment history. Won’t accept my password. Help!

  WP.com: Yes
  Correct account: Unknown

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  supernovia · Staff · Dec 29, 2021 at 12:39 am

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  Hey there! I’d bet you have another account. Can you log out, then log in again using the email address that received purchase notifications and what not?

  Here’s how to recovery access, if needed:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  Please update us if you have any trouble with that.