Unusual payment of £62.40

  • Unknown's avatar
    husseinam · Member ·

    I have been charged £62.40 and though I have two WordPress accounts – when I signed into both of them, I could not see anything there.

    My bank statement has this reference below:

    WP*WORDPRESS 6HKGMZJ8V

    I contacted Ai support and they said to me to get in touch with a human. I don’t have a paid plan so I can’t get in touch with a human. Can anyone let me know under which email address this payment is for?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    lucasbinati · Member ·

    Hi @husseinam,

    I’m sorry that you have to deal with that kind of problem. I’ve tagged your post so that the moderation team can help you further.

    I hope that helps.

  • Unknown's avatar
    josefhtest · Member ·

    Hi there,

    I understand how concerning unexpected charges can be, especially since you don’t have an active plan subscription.

    Could you please use this link to review the charge details? https://wpchrg.wordpress.com/

    Please let us know if you recognize the WordPress.com site associated with that charge. If not, please inform us of the site that is associated so we can investigate this further.

    I look forward to your reply.

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