Unverified contact info made my domain no longer visible

  • Unknown's avatar
    mscheuerman2a5f63f24c · Member ·

    I missed an email asking me to verify my email to comply with ICANN and now my domain is no longer visible. I can edit the site but it cannot be viewed.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    elcristofue · Member ·

    Hello @mscheuerman2a5f63f24c! I’ll be happy to assist you with this.

    I just checked your domains, and the contact information for both of them is verified. They are also pointing correctly to your site. To double-check, could you please confirm which domain you’re encountering this issue with?

    Also, could you share some details about the issue you’re experiencing when you mention that your site can’t be viewed? This way, I can look into it further.

    I also want to mention that since you are on a paid plan and may need to share any sensitive information, you can contact us directly from your account by following this guide:

    https://wordpress.com/support/help-support-options/#how-to-contact-us

    You can also email us at help@wordpress.com, and we’ll be happy to continue helping you from there. 🙂

    Looking forward to your reply!

  • Unknown's avatar
    mscheuerman2a5f63f24c · Member ·

    Hello,

    On my end, when I click onto the link for my site, it says it cannot be reached, even though I verified my info.

  • Unknown's avatar
    josefhtest · Member ·

    Hi,

    I have contacted you via email regarding the issue accessing to your site. I recommend replying to the email so we can assist you with this.

    Additionally, I advise against sharing any private information, including payment details, in this forum to protect your security.

     Thanks.

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