Unwanted adds on wordpress site out of the blue

  • Unknown's avatar
    editas01 · Member ·

    I have had this website https://www.socialworkerstoolbox.com/ since 2016 and have never had any ads displayed either via a plugin or by WordPress. When I opened it today, I noticed that there are ads displayed at the bottom of each page. Is it something that has been done by WordPress itself, or is it some type of malware? Thank you

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host socialworkerstoolbox.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    Also I wanted to add that I did visit your site and for me no ads appear. You may wish to check by visiting the site in a different computer or mobile device to confirm. In that event I would suspect that your computer has malware, but not the site.

    Hope this helps point you in the right direction!

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