Unwanted Pop up

  • Unknown's avatar
    axessglass · Member ·

    So i’ve recently taken over the website axessglass.com, and whenever someone visits the website their is a youtube popup that appears. Whenever someone clicks anywhere on the page it directs them to that youtube link. I checked the backend of the website and their doesn’t appear to be any pop ups related to that youtube pop up. So i’m not to sure what to do.

  • Unknown's avatar
    justjennifer · Member ·

    Nameservers:
    NS1.NETREGISTRY.NET
    NS2.NETREGISTRY.NET
    NS3.NETREGISTRY.NET

    Hello there, it looks like your site is using name servers that aren’t associated with WPcom, where we are . Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

    Just to clarify, this support forum assists users hosted on the WPcom platform. For more information on the differences: https://wordpress.com/support/com-vs-org/

    Best wishes

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