Upcoming Shows Page sometimes shows spam

  • Unknown's avatar
    michaeldarcy13gmailcom · Member ·

    Hi there,

    I just needed help with one of my web pages. It’s my Upcoming Shows: https://michaeldarcymusic.com/upcoming-shows/

    It seems fine again now, but at times when I click on it, it sometimes comes up as a spam page. I have Songkick integrated on that page and was wondering if the problem is with Songkick and not WordPress? I’m not sure what the bug is. Since I noticed this, I updated my WordPress just now to the latest 6.2 version. Hoping that helped.

    Any help would be appreciated.

    Thanks,
    Michael

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Does this happen with other browsers as well? I ask to figure out if this is a browser-specific issue. It could also be that there’s malicious code on your theme/plugin.

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account. You may wish to use Jetpack Scan, which is built for self-hosted sites to provide security and protection against malicious code/malware.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    If the problem persists, I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

    If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

    If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)

    Feel free to let us know if there’s anything else you need, and we’ll be happy to help. 

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