Update and changing URL Domain
-
I was given a WordPress site a few years back as part of a perk when joining my company. When I received the page, I only had about 10% of admin access, the company held the rest. The company grew pretty fast and no longer give WordPress sites out as a perk, so I was ‘given’ full admin duties. However, my WordPress dashboard doesn’t have the ability to update site or change anything. I need to change my URL domain as well, and can’t. Please help….
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
-
-
Hi there,
We can’t help directly in this case because we don’t host homesforsaleinacadiana.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Amazon AWS) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks over in the open-source forums are more familiar with these kinds of issues and are in the best position to help. You may also wish to contact your host for support, as they may also offer in-house support for sites they host.
Hope this helps point you in the right direction!
-
-
….. tried to get into the forum staff-totoro sent and my login that I use to get into my site won’t work, any suggestions.
-
Yes you can migrate your site to be here with us. More info here: https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/
Please not that to be able to export (from your current site) typically requires that you have the role of “admin” on the site. If you do not have that access we are not able to help on your behalf; you would need to get help with that from AWS and/or your company who set up the sites in the first place.
-
-
Hi again,
tried to get into the forum staff-totoro sent and my login that I use to get into my site won’t work, any suggestions.
To clarify, we’re wordpress.com, but the support forum you are trying to reach is wordpress.org, which is where the open-source version of WordPress (the one you install yourself on a traditional web host) and out two login systems are not linked.
To open a new support request on the wordpress.org forums you will need to create an account there first, which you can do here: https://login.wordpress.org/
Thanks!
- The topic ‘Update and changing URL Domain’ is closed to new replies.
WordPress.com Forums 