update my Elegant Theme

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  nickandthora · Member · Sep 3, 2021 at 8:23 pm

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  My web designer has dropped off the planet, can’t find her. I need to update my Elegant theme and assign me as owner/creator. I keep it through GoDaddy.com I can’t do any thing until I own my site. Please Help!

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  varshasc · Member · Sep 3, 2021 at 8:50 pm

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  Hi there,

  From what you have mentioned, it looks like you are using the open-source WordPress software (from WordPress.org) rather than WordPress.com.

  Since your site isn’t hosted here, we do not have access to your account. To read about the difference, please visit our support page:

  https://wordpress.com/support/com-vs-org/

  For help, you can visit https://wordpress.org/support/forums/

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  aisajib · Member · Sep 6, 2021 at 3:37 am

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  Hi there!

  In addition to what varshasc mentioned above, you can also reach out to GoDaddy, the hosting service provider, for help. As the site is hosted on their servers, they have access to the files so they can help you with this. But if they send you to WordPress support, you can post on the WordPress.org forum here: https://wordpress.org/support/forums

  Regards