Update my email error

• 

  hadrys · Member · Jul 24, 2014 at 8:12 am

  • Copy link
  • Add topic to favorites

  Hi,

  I’m trying to update my e-mail address and get an error:

  ERROR: That e-mail address is already being used.
  ERROR: The email address is already used.

  Maybe the email I’m updating to is associated with another blog which I can’t remember now? Is there a way to veryfi it or maybe someone from support can look into it? Sure I can use another email, but I would like to bind my account to my primary email.

  Best regards,
  hadrys

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Jul 24, 2014 at 5:20 pm

  • Copy link

  Hi there. I’d suggest you enter your email in the lost password form. You should then receive an email with the login details for that account. After logging in, you can then change that email to something else in order to free up your email address for this account. See here for password reset options: http://en.support.wordpress.com/account-recovery/#password-reset-process

  More info on changing your email address here: http://en.support.wordpress.com/email-address/#issues-changing-your-email-address

  Let us know if that doesn’t work.

• 

  hadrys · Member · Jul 25, 2014 at 6:02 am

  • Copy link

  Thx, that did the job easiely. I’ve really forgotten about the other account.

• 

  kokkieh · Staff · Jul 25, 2014 at 6:07 am

  • Copy link

  I’m glad it worked.

  Keep in mind that you cannot delete your old wordpress.com username account. This is for security reasons so others cannot claim your username and impersonate you. http://en.support.wordpress.com/deleting-accounts/ But if you’re no longer going to use it you can remove all personal information you added and effectively deactivate your account so no one will be able to access it. See timethief’s instructions in this thread on how to do that: https://en.forums.wordpress.com/topic/delete-account-276?replies=2

  If you still have an active blog in that account, it is also possible to transfer it to your new account: http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-wordpress-com-user-or-account

  Of course, if you’re happy having the two accounts you can just ignore everything I said here :)

• 

  hadrys · Member · Jul 25, 2014 at 6:12 am

  • Copy link

  Wow,

  thank you for your effort. First I was thinking about merging my accounts, but I’m going to leave them for some time until I’ve got some new ideas. The important part is that now I’m in control of both of them :)

• 

  kokkieh · Staff · Jul 25, 2014 at 6:16 am

  • Copy link

  No problem. Happy blogging :)