update of Jetpack failed to upload and now can't reload

  • Unknown's avatar
    lavenderlena · Member ·

    I clicked to update Jetpack plugin today and failed to upload. Now I can’t reload it. It says “destination folder already exists” when I try to reload it. Do I need to delete the actual folder? Thanks for the help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    supportbot · Member ·

    The blog you specified at mhs83reunion.net does not appear to be hosted at WordPress.com.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

  • kraftbj · Staff ·

    Hi,

    It sounds like you’re having an issue with a self-installed version of WordPress (known as WordPress.org). This forum is only for the hosted version, WordPress.com.

    WordPress.com vs. WordPress.org

    For help with the self-hosted flavor, visit http://wordpress.org/support/ . Please note that the login for that site are different than the ones for wordpress.com.

    All of that said, you can FTP into your site and delete the jetpack folder within /wp-content/plugins/, then download the plugin again from the Plugins->Add New screen.

    As mentioned, this is for WordPress.com, though, so if you need additional assistance, please open a ticket at http://wordpress.org/support

    Cheers!

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