Update on previous support issue

  • Unknown's avatar
    steadfastspl · Member ·

    Hi, I have an important update for you on my previous support issue.

  • Unknown's avatar
    steadfastspl · Member ·

    Following on from the support chat that took place on Wednesday May 5th (transcript below), I spoke with my web developer and we carried out the instructions provided. However, that did not resolve the problem.

    What did resolve the problem was turning on Two Factor Authentication for the user whose Facebook account was being use to connect Woocommerce and Facebook.

    The problem appears to be relatively common but nowhere was this resolution mentioned.

    [redacted by staff]

  • kokkieh · Staff ·

    Hi there,

    You have posted in the public support forums for free sites hosted on WordPress.com. We do not provide support for WooCommerce, or any of its extensions in this forum.

    If you want to share this solution with other people using the Facebook for WooCommerce plugin, you can post in that plugin’s forum here:

    https://wordpress.org/support/plugin/facebook-for-woocommerce/

    Or if you want to reconnect with WooCommerce live chat, you can reach them here:

    https://woocommerce.com/my-account/create-a-ticket/

    I have removed your WooCommerce System Report and chat transcript from your post, as those contain sensitive information about your site. Please do not post those in a public forum like this one, or the WordPress.org plugin forum I linked to above.

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