UPDATE PHONE NUMBER

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  heyhasanmasum · Member · Dec 25, 2022 at 7:50 pm

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  I MOVED TO UK A FEW DAYS AGO. THAT’S WHY I CAN’T USE THE PREVIOUS PHONE NUMBER. DUE TO WHICH THE VERIFICATION CODE IS GOING AWAY IN THE PREVIOUS SIM. I AM UNABLE TO LOGIN TO MY WEBSITE DUE TO VERIFICATION ISSUES. NOW I WANT TO CHANGE MY PHONE NUMBER.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Dec 25, 2022 at 7:55 pm

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  That’s the moment you need the backup codes you got when you set up 2FA. Just use 1 of the backup codes instead of the verification code.

  All info about 2FA, https://wordpress.com/support/security/two-step-authentication/#setup-with-sms-codes

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  heyhasanmasum · Member · Dec 25, 2022 at 8:29 pm

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  I don’t have any backup codes. So what should i do now?

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  staartmees · Member · Dec 26, 2022 at 7:26 am

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  That’s why it is so important to save the backup codes you got when you set up 2FA. You’ll have to wait till a Staff member is available; with the holidays it can take longer than usual.

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  staff-totoro · Staff · Dec 26, 2022 at 10:20 pm

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  Hi there,

  I see you are able to log in to your@heyhasanmasum WordPress.com account, so you should be able to access all of the site you see here: https://wordpress.com/sites

  Is the issue with a different site that you do not see listed there? Possibly a site you created under a different login that we are not able to see? 

  What is the URL of the site you are needing help with? Happy to check in our system so we can take a closer look.