update/publishing failed

  • Unknown's avatar
    dominikwitkowski4cf63b31a7 · Member ·

    Hi
    Very often during work on my website, I’m having problems with publishing/updating whatever I’ve done. For example, I was just adding another page with gallery, I published it, and then I needed to do some change and after hitting publish button I’m getting ‘updating failed’ message. I thought it may be my browser settings, so reset them, but it didn’t help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mapetrei · Member ·

    Hi and thank you for contacting WordPress.com Support!

    I will be happy to help you with this.

    This might be a conflict caused by one of the plugins you are using.

    Can you:

    1. Create a full backup of your site
    2. Make sure all the plugins and the theme that you are using are up to date, using the latest version?
    3. If that doesn’t solve the issue, spend a little bit of time and test things this way:

    – disable all plugins
    – check if the issue is happening again
    – if it’s not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

    If the issue happens even with all the plugins disabled:

    – leave all the plugins disabled
    – switch to a default theme like TwentySeventeen
    – try to recreate the issue now

    Please let me know if this solved your issue or if you still need help.

    I will be waiting for your response.

    Kind regards,
    Mihai Apetrei

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