Update Regarding Transaction Issue for Renewal of Domain and Hosting

  • Unknown's avatar
    felixfelicitated · Member ·

    Dear WordPress Support,

    Thank you for your prompt response regarding the issue I faced while attempting to renew my domain and hosting plan for my website/blog.

    I reached out to my bank (SBI) regarding the declined transaction, and they confirmed that my credit card is active and enabled for online and international transactions. According to their statement, the transaction might have been declined due to a temporary link failure. They suggested continuing to use the card and confirming the exact error message displayed if the problem persists.

    To recap, the error displayed on your end is: “The card has been declined for an unknown reason.”

    Given that both parties (WordPress and SBI) have indicated no specific issue from their end, I am unsure how to proceed. Could you kindly re-check the payment gateway on your side or suggest further steps to resolve this issue?

    I appreciate your assistance in this matter and look forward to your guidance.

    Best regards,
    Esha

    The blog I need help with is: (visible only to logged in users)

  • staff-eleanor · Staff ·

    Hi there!

    Our team has replied by email. I’m closing the thread.

  • The topic ‘Update Regarding Transaction Issue for Renewal of Domain and Hosting’ is closed to new replies.