Updated a new Jet pack and now my site is down

• 

  twells2013 · Member · Feb 19, 2019 at 4:43 pm

  • Copy link
  • Add topic to favorites

  I updated my Jet Packs last Friday and now my website is down.

  I have a notice that says “Please check your Primary Site’s Jetpack connection”, but if I cannot get to my login page, how can I do this?

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Feb 20, 2019 at 9:32 am

  • Copy link

  Hi there,

  We’re not able to help with this, as we have no control over the admin login for your site.

  Please log in using the admin credentials your hosting provider gave you when you first set up your WordPress site with them. If you no longer have those, please contact your hosting provider directly for help, or follow the instructions here:

  https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

  For help with Jetpack specifically, you can reach their support at https://jetpack.com/contact-support/?rel=support