Updated billing info is not paying for all items

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  mlleaubergine · Member · May 21, 2019 at 11:22 am

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  Even after updating my billing info, I’m still getting overdue notices, including for my domain, which is currently deactivated until I figure this out. When I’m asked to manage my purchases, it says I have no WP site, but do I want to start a new one. No, I want to pay all the bills I already owe for the site I already have. I see no package deal to pay all these together, either. Please advise ASAP!

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  jnr4u2 · Member · May 21, 2019 at 11:31 am

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  Hi,

  I’ve tagged this post for a support staff to reply soon

  Please, exercise patience.

  Thanks :)

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  fstat · Staff · May 21, 2019 at 12:02 pm

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  Hi there,

  I don’t see any domain registered on the account you’re contacting us from. Can you please let me know the domain name you’re referring to so I can have a look and further assist you?