Updated CC info to renew domain in January, domain expired anyway
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Hi there,
My domain name was set to expire February 12, 2012. In January I went into my Dashboard into the Upgrades panel, and updated my credit card information to renew. I got a message at the top of the page after I updated the info that “Credit card update was successful” (something like that). I also set it auto-renew.
So I thought I was fine. I saw I was still getting messages in my dashboard that warned my domain was going to expire, but I thought that was a glitch since I’d already renewed. I didn’t check my CC statement — I should have, but never had a problem with this before (I’ve renewed before), so didn’t think to check to see if the charge showed up. And after Feb 12 passed and the domain still worked fine though I still had messages in my dashboard warning my domain had expired, I thought it definitely had to be a glitch.
A week ago my domain stopped working. Of course, then I finally check my CC statement and saw the charge was never made. Argh. Now I’m trying to renew — it says my domain is ‘in redemption’ — but though I sent an email to support about it a week ago, there’s been no response. I went to my Upgrades panel and saw there was an option to update my CC. Thinking maybe it didn’t like my other CC for some reason, I put in a new CC number and disabled auto-renew. But the button on the panel is still saying I have to email support to renew (for $17).
I do tend to blog semi-regularly and have a lot of followers. Can I please get this resolved? Thanks!
The blog I need help with is: (visible only to logged in users)
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It looks like we did attempt to renew your domain, but the charge was declined.
Unfortunately, the domain has since been purchased by someone else.
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This is very distressing to me. There’s nothing wrong with the form of payment I used. I have almost perfect credit. My CC was not expired.
Why wasn’t I informed if my charge was declined? This could have been averted by a simple email.
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No, you would need to contact your credit card provider to find out why it was declined.
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Yes, I know that, but I didn’t know it was declined. If I’d known then I could have provided another form of payment.
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