Updated plugins and now unable to use dashboard.

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  donnyd253 · Member · Mar 8, 2015 at 8:00 pm

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  I updated plugins now I am unable to get to my dashboard. This is the message I get: Call to undefined method Explanatory_Dictionary_Helpers::get_all_entries() in /home/content/78/11622178/html/wp-content/plugins/explanatory-dictionary/admin/classes/helpers.php on line 174

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 8, 2015 at 8:02 pm

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  That is a WordPress.ORG error message. We provide support only for sites hosted by WordPress.COM and that site is not one of them.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  donnyd253 · Member · Mar 8, 2015 at 8:55 pm

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  Okay thanks.

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  timethief · Member · Mar 8, 2015 at 10:43 pm

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  You’re welcome.

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  lottemae · Member · Apr 11, 2015 at 8:12 am

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  I’m having this same problem with the Explanatory Dictionary plugin.

  @donnyd253 Did you manage to fix it?

  How can I remove the offending plugin without access to the admin panel?

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  lottemae · Member · Apr 11, 2015 at 8:12 am

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  It’s for http://www.petfoodreviews.com.au

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  kokkieh · Staff · Apr 11, 2015 at 8:30 am

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  @lottemae
  Please read @timethief’s reply above. We can’t help you with plugin issues in this forum. Please post in the WordPress.ORG forum for help with this. The people in that forum have experience with these kinds of issues and should be able to help you: http://wordpress.org/support/

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  lottemae · Member · Apr 11, 2015 at 8:30 am

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  Fixed it – I deleted the Explanatory Dictionary plugin folder via FTP, and WordPress automatically deactivated the plugin.

  I don’t think I was using it anyway.

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  lottemae · Member · Apr 11, 2015 at 8:31 am

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  @kokkieh Sorry, I realise that – but this was the only page I could find on Google with the specific error.

  Thanks

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  kokkieh · Staff · Apr 11, 2015 at 8:39 am

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  No problem :)

  I suggest you bookmark the links to the WP.org forum and support pages @timethief provided so you can find them easily next time.