Updated theme and now can’t access dashboard

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  flowfonix · Member · Dec 10, 2018 at 8:06 am

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  Hi, we’ve updated the wordpress database and theme, now we can’t access the dashboard – it keeps redirecting to the ‘update was successful’ page…

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Dec 10, 2018 at 8:22 am

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  Hi there, to confirm, is this happening on http://flowfonix.wordpress.com/? Only sites on the Business Plan can upload custom themes.

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  shuklasuyogya · Staff · Dec 10, 2018 at 11:08 am

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  Hi there!

  Can you let me know the site URL you’re talking about @flowfonix? Your current account does not have any upgrades and as @torres126 mentioned, only sites on our Business Plan have the ability to use third party themes. Most database plugins will still break the site though.

  Do note that this support channel handles assistance to WordPress.com hosted sites and the guidance provided here won’t be relevant to WordPress.org sites hosted with an external hosting provider.

  You can visit the support forums at https://wordpress.org/support/ as they provide specialized support to WordPress.org sites and you can also contact the support team of your hosting provider to seek help solving the issue.

  WordPress.org and WordPress.com are different in structure. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org